Frequently Asked Questions
In order to better understand our fabric products and services, we have carefully compiled this Frequently Asked Questions (FAQ) section. Whether you have questions about fabric selection, use or care, you can find clear and professional answers here. We are committed to providing efficient and convenient support through this guide to ensure you have a smoother experience. Thank you for your trust and support – your satisfaction is always our goal.
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Everything You Need to Know Before Start A Project.
What’s your minimum order quantity (MOQ)?
No MOQ for samples. Bulk production starts at 50 meters/roll, with discounts: 15% off for 200+ meters and 25% off for 500+ meters. Rush orders (30% faster) are available for urgent needs.
Can you create custom fabric patterns/colors?
Yes. We offer Pantone color matching, screen/digital printing, and weave customization (plain, twill, jacquard). Submit your design or collaborate with our R&D team for unique patterns.
What certifications do your fabrics hold?
All fabrics meet GOTS (organic textiles), SGS (safety), ISO 9001 (quality), and OEKO-TEX® (eco-friendly) standards. Certificates are provided pre-shipment.
How long does production take?
Standard lead time: 12-20 days after sample approval. Expedited orders (8-10 days) incur a 20% surcharge. Delays beyond 5 days qualify for a 10% order refund.
Can I request free fabric swatches?
Yes. Receive free 15×15 cm swatches in 3-5 business days. Custom swatches (dye lots, prints) cost $10/sample (deductible from bulk orders).
Do you assist with technical design challenges?
Absolutely. Our ODM team resolves issues like pilling prevention, UV resistance, or stretch tolerance using 3D pattern simulation and lab-tested prototypes.
Are eco-friendly fabrics available?
Yes. Choose organic cotton, recycled polyester, or Tencel™ blends. These options comply with GOTS and reduce carbon footprint by 40% vs. conventional fabrics.
How is pricing structured?
Costs depend on material type, complexity, and order volume. Factory-direct pricing saves 25% vs. middleman suppliers. Instalment payments accepted.
What shipping options do you offer?
We provide DHL/FedEx air (3-7 days), LCL sea freight (15-35 days), and door-to-door rail (China-Europe). Duties/taxes are pre-calculated.
What if I receive defective products?
Report defects within 7 days with photos. We replace faulty batches free or refund 100% of costs. QC reports are shared pre-shipment.
Are samples free of charge?
Yes, we provide free design-assisted samples tailored to your specifications (e.g., color, material, finish). Only shipping fees apply, starting at $8 via DHL/FedEx .
How long does it take to receive a sample?
Samples are produced in 7 business days after design confirmation. Expedited sampling (3-5 days) is available for urgent requests with a 20% surcharge .
Can samples include custom logos or branding?
Absolutely. We integrate laser engraving, embroidery, or hot stamping for logos. Submit your vector file, and we’ll ensure precision on the sample .
Is there a MOQ for requesting samples?
No minimum order required. Samples are available for both small-scale testing and bulk production evaluations .
Can I request revisions to the sample?
Yes, we offer 2 free revisions to adjust dimensions, colors, or materials. Additional modifications incur a small fee .
Do you provide fabric swatches or full product samples?
Both options are available. Choose material swatches (10x10cm) or functional product prototypes to test durability and aesthetics .
How are samples shipped?
Samples are shipped via DHL, FedEx, or TNT. Tracking details are provided within 24 hours of dispatch. Express shipping (2-3 days) costs extra .
Are sample materials the same as bulk production?
Yes, samples use identical materials and processes as mass production. We ensure color consistency with Pantone references .
Can I order multiple sample variations at once?
Yes. Request up to 3 variants (e.g., different colors or textures) per design. Extra variants cost $15 each .
Will my sample design be kept confidential?
Yes. All samples are protected by NDA agreements. We never share designs or replicate them for other clients .
How do you handle fabric testing for flame resistance or industrial use?
We conduct vertical flame tests, abrasion resistance checks (Martindale method), and ISO 6330 washing tests. Certificates for flame-retardant fabrics (EN 11612) or medical-grade antimicrobial finishes are provided pre-shipment
Can I pay via installment for bulk orders?
Yes. For orders over $10,000, we offer 3-stage installment plans (30% deposit, 40% mid-production, 30% pre-shipment). Credit terms extend to trusted clients with 12+ months of partnership.
Are custom selvage markings or labeling options available?
Absolutely. Add woven selvage text (1-3 lines), QR codes, or branded care labels at $0.15/meter. Digital proofs are approved within 24 hours.
Do you support recycled/upcycled fabric production?
Yes. Our GRS-certified recycled polyester (50-100% PCR) reduces landfill waste by 78%. Minimum recycled content starts at 30%, backed by material traceability reports
How do you protect my design IP during production?
We sign NDAs pre-collaboration and use encrypted file-sharing. Design assets are stored offline, with access limited to your project’s R&D team.
Can I modify order quantities after production starts?
Revisions are allowed within 48 hours of cutting. Post-cut changes incur a 15% reprocessing fee. Yarn-dyed fabrics have stricter cutoffs.
What UV protection levels can you achieve?
UPF 50+ is standard with nano-coatings. Higher UV blocking (UPF 100+) uses titanium dioxide treatments, tested per AATCC 183. Durability lasts 50+ washes.
Are RFID-blocking textiles an option?
Yes. Metalized nylon or silver-coated threads block 99.9% of 13.56 MHz–900 MHz signals. Requires 10% higher MOQ (100+ meters).
Do you offer batch-specific Lot Numbers for traceability?
Yes. Each production batch receives a unique QR Lot Code linked to dye formulas, loom data, and QC reports. Accessible via our portal.
Can you coordinate multi-fabric matching across product lines?
Our colorists ensure ΔE ≤2.0 consistency between cotton, polyester, and blended fabrics for uniform branding. Pantone swatch panels are cross-checked under LED/UV light.
What payment methods do you accept?
We accept T/T bank transfers, L/C (irrevocable letters of credit), PayPal, and Alibaba Trade Assurance. Credit cards (Visa/Mastercard) incur a 2.5% fee for orders under $10,000.
How are wire transfer fees handled?
Your bank covers outgoing fees; we absorb incoming charges. Provide a payment receipt screenshot for reconciliation. Transfers take 1-3 business days to clear.
Do you offer bulk payment discounts?
Yes. Orders above $50,000 qualify for a 2% lump-sum prepayment discount or 60-day deferred payment with verified credit history.
Can I use multi-currency payments?
Yes. Pay in USD, EUR, GBP, or CNY. Conversion rates follow Reuters mid-market rates ±0.7%. Currency must match your order contract
What’s your refund policy for canceled orders?
Cancel within 48 hours of payment for a 95% refund. Later cancellations retain a 10% restocking fee. Custom dyed/milled fabrics are non-refundable
How are late payments penalized?
Overdue balances incur 1.5% monthly interest post-30 days. Repeated delays may pause production or require upfront payment for future orders
Are proforma invoices provided for LC opening?
Yes. We issue PI/CI documents with HS codes, weights, and Incoterms (FOB/CIF/DDP) within 1 business day. LC discrepancies are resolved in 24 hours.
Do you support ESCROW services?
Yes. Third-party ESCROW via Alibaba or Tradewheel releases funds after delivery confirmation. Fees (3-5%) are split equally.
How are tax documents handled?
We provide commercial invoices, packing lists, and CO/Certificates of Origin. VAT/GST-compliant invoices include EORI/Tax IDs upon request.
Are your payment gateways PCI-DSS compliant?
Absolutely. Our checkout portal uses 256-bit SSL encryption and is certified by GlobalSign. Audit reports are available under NDA
What certifications does your company hold?
We are certified by GOTS (organic textiles), BSCI (ethical labor), SGS (product safety), and ISO 9001/14001 (quality/environmental management) – ensuring compliance with global standards for sustainability and workplace ethics .
Can you manage end-to-end product development?
Yes. Our ODM/OEM services cover the full cycle:
- R&D (material innovation and functional design)
- Prototyping (3D renders and physical samples in 7 days)
- Mass production (vertically integrated factories)
- Packaging & logistics .
What industries do you specialize in?
We focus on apparel textiles (high-performance fabrics), home décor (upholstery/drapery), and branded merchandise (customized accessories) for B2B clients .
How do you ensure ethical production practices?
All factories undergo annual BSCI audits to verify fair wages, safe working conditions, and no child labor. Transparency reports are available upon request .
What makes your pricing competitive?
As a factory-direct supplier, we eliminate middleman markups. Bulk orders (1,000+ units) save 20-30% compared to peer vendors .
Can you handle urgent or last-minute orders?
Yes. Expedited production (25% faster) is available for urgent requests. We also maintain buffer stock of common materials to avoid delays .
What design support do you offer?
Our team provides free design adaptation from sketches/ideas to technical blueprints. Pantone color matching and 3D mockups ensure accuracy before sampling .
What languages does your customer support team speak?
We offer 24/7 support in English, Mandarin, Spanish, and French via email, live chat, or WhatsApp .
Do you sign NDAs to protect client IP?
Yes. All projects are covered by strict non-disclosure agreements (NDAs), and designs are never reused without consent .
How do you stay ahead of textile trends?
Our R&D team collaborates with European/US trend forecasters and attends Première Vision Paris annually to source cutting-edge materials and techniques .
What global shipping methods do you offer?
We provide air express (DHL/FedEx/UPS, 3-7 days), sea freight (FCL/LCL, 15-45 days), and rail (China-Europe routes, 40-60 days). Real-time quotes include port-to-door fees and customs brokerage .
How are shipping costs calculated?
Costs depend on weight/volume, destination, and service type (e.g., air vs. sea). Export documentation fees ($50/order) apply. Volume discounts reduce costs by ~15% for 50+ cartons .
Do you provide order tracking?
Yes. Track shipments via email links to carriers’ platforms (DHL/FedEx) or our client portal for sea/rail updates. You’ll receive SMS/email alerts for customs clearance and delivery .
What packaging standards do you follow?
We use double-wall boxes, waterproof liners, and reinforced pallets. Custom packaging (branded boxes/ECO materials) is available for a 5-10% surcharge .
How do you handle import duties/taxes?
We prepare all commercial invoices with HS codes to expedite customs. Duties/taxes are pre-calculated and paid either by us (DDP terms) or your receiver (DAP terms) .
Can I purchase shipping insurance?
Yes. Insurance covers 110% of product value and costs 0.3~0.5% of the shipment value. Claims are processed within 7 days of damage/loss reports .
What if my order arrives damaged?
Report damage within 72 hours with photos/video. We resend replacements (free) or refund the damaged items’ value. Uninsured claims have a $50 deductible .
Can I split shipments to multiple warehouses?
Yes. Please specify address at checkout. Consolidation and labeling for each additional destination will incur additional charges. We will optimize routing to minimize costs.
What are your expedited shipping options?
Urgent orders can upgrade to air priority (2-4 days) or chartered air (24-48 hours, 120% surcharge). Confirm feasibility with our team first .
How do you manage shipping delays?
Our 24/7 team monitors global shipments. For delays exceeding 5 days, we re-route goods or offer up to 30% compensation of shipping fees .
Don't hesitate to contact us any time you need
Whether it’s a quick inquiry or a detailed discussion, we’re here to provide the support and information you need. Your success is our priority, and we’re just a message or call away. Contact us with confidence—your queries are welcomed anytime.
